A Byline concierge is a certified, insured travel professional who travelers book by the day. Some execute whole trips alongside their clients; others run on-the-ground days in the city they know best; others plan every detail of a trip remotely before departure. Your job on every booking: ensure traveler success and relaxation. We handle vetting, registration, and insurance.
Travel Concierge
Travel with the client. Make the trip work.
Travel alongside high-touch clients and groups across multi-day, multi-city trips. Your job on every booking: ensure traveler success and relaxation. Byline matches you to itineraries that fit your languages, regions, and style.
- Daily rate plus travel stipend covering flights, transfers, and per-diem
- Multi-city itineraries — typically 4–10 days per booking
- Match by language, region, and trip style
Local Concierge
Your city. Your skills. Real demand.
Offer in-situ services in your home city on a daily booking basis — airport pickups, restaurant runs, local guidance, and group support. If you hold a current taxi or ride-share licence, optionally add driving to your offering.
- Daily rate, set by you
- Optional driving for licensed concierges
- Bookings from travelers, groups, and creator-led tours
Planning Concierge
Plan every detail before they ever pack.
Work with travelers ahead of departure to plan every detail of their trip — route, stays, reservations, and pacing. Planners hold an independent certification, so you can plan exclusively or pair it with the Travel or Local Concierge role.
- Independent planner certification
- Fully remote — plan from anywhere
- Option to continue as the trip’s Travel Concierge
Set by you
Daily rate
4.7+
Required rating
Vetted
Real bookings
Weekly
Payouts
Looking to book a concierge for your own trip? See what a concierge can do for you
Pick what you're great at
You don't have to do everything — choose the services you offer and Byline matches you accordingly. Licensed drivers can add driving to their offering.
Airport meet-and-greet
Curbside or arrivals-hall pickup, luggage handling, transfer to property.
Check-in & check-out
Property check-in, room walkthroughs, late check-out coordination.
Local guidance
Day plans, neighbourhood orientation, and on-call advice while travelers explore.
Reservations & tickets
Restaurants, museums, shows, and last-minute add-ons booked on your traveler's behalf.
Group coordination
Logistics for families, friend groups, and small corporate trips.
Translation & interpretation
In-person language support during interactions, paperwork, and emergencies.
Errands & shopping
Local pharmacy runs, gift shopping, return logistics, dry cleaning.
On-call concierge
Reachable during the booking window for changes, recommendations, and small fires.
Driving (licensed)
Local Concierges with a current taxi or ride-share licence can add driving services.
Special needs support
Accessible logistics, medical coordination, dietary management.
How to get started
From application to your first daily booking in four steps.
1
Apply
Tell us about your experience, languages, the city or region you serve, and the services you want to offer. About 15 minutes.
2
Get certified
Complete the Byline certification course online and finish any local registration we help you with.
3
Set your profile
Choose your services, set your daily rate, list your languages, and pick the schedule and trip types you accept. Byline only matches you against bookings that fit.
4
Start receiving bookings
Once certified, Byline matches you against bookings that fit your profile — services, languages, schedule, and city.
Your profile is your control panel
Byline only matches you against bookings that fit what you've set.
Schedule
Block off-season, set weekly availability, and decide how far ahead you accept bookings. Byline only proposes bookings that fit.
Skills
List the things you're great at — families, accessibility, nightlife, luxury logistics. Byline weights skills heavily when matching.
Languages
Add every language you can support fluently. Specialty languages (Japanese, Arabic, Portuguese) match faster and pay more.
Services
Pick which services you offer from the full menu. You don't have to do everything — choose what you're great at and Byline matches accordingly.
How concierges get paid
All bookings are daily. You set your daily rate, and Byline matches you to bookings that fit. No piecework, no per-service price lists.
Daily rate, set by you
You pick a daily rate that reflects your skills, languages, and credentials. Byline shows you market-rate guidance during onboarding so you don't have to guess.
Travel stipend (Travel Concierges)
On top of your daily rate, travel concierges receive a stipend that covers travel with the group — flights, ground transfer, lodging where required, and per-diem.
Tips & repeat-client bonuses
Travelers can tip on every booking. Concierges with 5+ repeat bookings from the same client unlock a repeat-client bonus on each subsequent engagement.
Fees & payouts
Byline takes a small platform fee on each booking — the exact rate is shared during onboarding. It covers matching, payment processing, certification, ongoing support, and the registration & insurance assistance we provide.
Payouts run weekly for completed bookings. Tips and repeat-client bonuses are paid on the same cadence.
Why concierge with Byline
Vetted, paying demand
Real bookings from real travelers. Byline handles matching, payments, and disputes so you can focus on the work.
Daily booking model
No piecework. You set a daily rate, accept bookings that fit, and Byline takes care of the rest.
Registered & insured
We help you get certified, registered, and insured for concierge work in your country — and renew it on time.
Live ops support
24/7 ops desk for the moments that matter — late flights, ill clients, missing reservations. You are never on your own.
The Byline standard
Every concierge passes Byline training and is rated on every booking. We help you get certified, registered, and insured in your country — and you maintain the standard through reviews.
Rated every booking
Travelers rate concierges on every booking. Maintain a rolling 4.7+ average to keep getting matched.
Three-strike review
Three concerning reviews on a single booking trigger an immediate Byline review and, if needed, retraining.
Re-certified yearly
Annual recertification keeps the standard high and the network safe. We send reminders and cover the cost.
Certified, fully supported
Byline certification
A focused training programme covering hospitality fundamentals, safety protocols, and the Byline standard. Self-paced, completed online.
Registration assistance
We help you complete the local paperwork to operate legally as a concierge in your country, including renewals.
Insurance included
Public liability and trip-specific cover on every Byline booking. No bring-your-own-policy headaches.
Reviews keep you sharp
Travelers rate every booking. Maintain a rolling 4.7+ average to keep getting matched. Byline retrains anyone below.
Frequently asked
How long does the application take?
About 15 minutes. We ask about your experience, languages, the city or region you serve, and the services you want to offer.
Do I need a licence or certification?
Yes — you complete Byline certification before travelers can find you (identity, background check, interview, Platform Agreement and Code of Conduct, and insurance at our marketplace minimums). If you want to drive guests yourself, you also need whatever licence your country requires for that work.
How does the daily booking model work?
All bookings are daily. Travel concierges work defined hours per booking day plus a separate travel stipend that covers travel with the group. Local concierges are booked by the day in their home city. Your duty on every booking is to ensure traveler success and relaxation.
What's the Byline standard?
Travelers rate concierges on every booking. Concierges with a rolling average of 4.7 or higher keep getting matched. Below that, Byline retrains and re-evaluates. Three concerning reviews on a single booking can also trigger an immediate review.
When do I get paid?
Payouts run weekly for completed daily bookings. Tips, repeat-client bonuses, and the travel stipend follow the same cadence.
Can I work for other platforms at the same time?
Yes. Byline doesn't require exclusivity. You can keep your own bookings, work with other platforms, or do both — as long as you maintain the Byline standard on the bookings you accept from us.
Power creator-led trips
Many of our most reliable bookings come from influencer-led journeys and freelance guide-led tours. If you love being behind-the-scenes ops for creators, tell us in your application.
See how creators work with BylineBe the person travelers come back to
Tell us about your experience, languages, and the city or region you serve. One application covers all three roles — we'll get back to you within a few days.
Tell us your story
What do you love to share with travelers, and how do you want to work with them? A short note is enough — we will reach out if we invite you to certification.
Not why you came?
Byline serves three audiences. Here's the rest of the platform.